PS
Patient Scheduling Workflow
Built a weekly provider calendar in athenaNet covering 4 providers with color-coded appointment types and availability blocks.
I'm Edrelyn Manzano, a Healthcare Administrative Specialist and Virtual Assistant with 1+ year of hands-on experience in insurance eligibility, prior authorization, claims processing, and HIPAA-compliant patient communication.
Edrelyn Manzano
HIPAA-trained
PHI handling
I support US-based healthcare providers with the administrative work that keeps clinics running — eligibility checks, prior authorizations, claims follow-up, scheduling, and EHR data entry — all done remotely with accuracy and HIPAA compliance.
My background spans two of the Philippines' largest BPO healthcare accounts, where I handled 50–70 inbound calls a day across member services, billing, and plan management. I bring that same calm, organized energy to every provider I work with.
A focused suite of remote admin services tailored for US healthcare providers and clinic owners.
Organize provider calendars, book appointments, and send timely email reminders to reduce no-shows.
Pre-appointment verification across payer portals so coverage issues never derail the schedule.
Submit and track prior auth requests with correct CPT and ICD-10 codes; escalate urgent cases.
Submit, track, and resubmit corrected claims via Availity to minimize denials and revenue leakage.
Accurate patient intake and chart updates in NextGen, Epic, Athena, and eClinicalWorks.
Coordinate refills and pharmacy follow-ups so patients never run out of needed medication.
Explain EOBs, deductibles, and out-of-pocket limits with empathy and clarity.
End-to-end admin support for virtual visits — intake, documentation, and follow-up.
Firstsource Solutions · McKinley Hill, Taguig City
Teleperformance Philippines · Alphaland, Makati City
Lyceum of the Philippines University · 2007–2011
Built a weekly provider calendar in athenaNet covering 4 providers with color-coded appointment types and availability blocks.
Maintained a monthly claims tracker — submitted, paid, pending, and denied — with action items to keep AR clean.
Updated patient charts in NextGen with lab results, metabolic panels, and provider documentation.
Drafted and sent professional confirmation emails with visit details, prep instructions, and reschedule policies.
Logged prior auth requests with status, payer, CPT codes, and follow-up dates to prevent care delays.
Captured new patient intake, insurance details, and posted charges in dental practice management tools.
CRM
Claims Portal
EHR / EMR
Dental
Office
Communication
I'd love to hear about your practice and how I can help. Send me a note — I usually reply within one business day.